Select   "Enquiries"  in the Tools menu and select the "Download Enquiries" link.

All the new enquiries will be download and you will be able to see the new enquiries received on the  screen as below: -

On clicking any of the enquiries you will be given full details of the same. For e.g.  if we click enquiry No. 5 you will see the screen as below: -

You have to note the details from the same and contact the person for his requirement of the battery.

In this case it is Mr. .........for his Esteem and his contact No. 
is ...........

After proper follow up you can either leave the enquiry pending or delete it  as explained elsewhere in this manual.